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Question

No puedo iniciar secion en mi otra cuenta de microsoft me aparaser un aviso de contro parental pero yo soy mayor de edad, me dan un codigo de acceso lonpongo y vuelve a apareser lo mismo una y otra vez sin dejar ingresar a la cuenta.

Answer 1

Hola, mi nombre es Héctor y estaré feliz de ayudarte hoy.

Para actualizar la fecha de nacimiento de tu cuenta te recomiendo seguir los pasos recomendados del siguiente artículo oficial de Microsoft:

https://support.microsoft.com/es-es/account-billing/c%C3%B3mo-cambiar-una-fecha-de-nacimiento-de-una-cuenta-de-microsoft-837badbc-999e-54d2-2617-d19206b9540a

Mantenme al tanto del resultado para continuar el acompañamiento.

Answer 2

It seems like you are encountering issues with parental controls on your Microsoft account, which can prevent you from signing in. Here are some steps you can take to troubleshoot this issue:

1. Check Account Age: Ensure that your account is set up correctly and that your age is accurately reflected in the account settings. If the account was created when you were underage, it may still have parental controls applied.
2. Contact Support: If you are unable to bypass the parental control settings, you may need to contact Microsoft support for assistance. They can help verify your age and remove any restrictions.
3. Use Security Information: If you have set up security information, you can try to reset your password or regain access through the security options provided by Microsoft.
4. Temporary Access Pass: If you are locked out, you might be able to use a Temporary Access Pass if you have previously set this up.

If these steps do not resolve your issue, consider reaching out to Microsoft support directly for further assistance.

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References:

• Troubleshoot sign-in issues and account access problems