This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 13%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
my phone was linked to my laptop however it said that I was missing an upgrade I’ve tried various methods to update however I did a reset it still wasn’t fixed so I gave up on the update and tried reinstalling my apps my phone got disconnected so when I reinstalled the phone link app on the laptop it said I was no longer paired I tried to repair however when I scan the qr it says it’s trying to connect to the pc and goes no where . When I try to scan the qr it immediately goes to trying to connect to pc even if it’s only apart of the qr gets caught in the camera , I don’t think it’s actually reading the qr. can anyone help?
Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Hi Nichelle,
Nichelle, there are many reports of this issue with the latest update to Phone Link.
In the Windows search,
Type Powershell, right-click it, and choose Run as Administrator. Execute this command:
Get-AppxPackage *Microsoft.YourPhone* | Reset-AppxPackage
Also, remove Bluetooth devices from each other - from Phone of the PC, and PC of the phone. Let me know if it helps you.
I’m eager to hear back and work together to find a solution.
this indeed solved the problem on one go
