e-mail unvalid

Question

Since yesterday the e-mail of my boss is unvalid.

We dont now why.

Maybe the license is over?

How can we extend it?

Answer 1

If your boss's email is showing as invalid, it is possible that the issue is related to the license. Specifically, if the Exchange Online license for the user has expired or has not been assigned, the mailbox will not function correctly. To resolve this, you can check the following:

1. Verify License Status: In the Microsoft 365 admin center, go to the Active users page and check if the user has a valid Exchange Online license assigned.
2. Assign or Extend License: If the license is expired or missing, you can assign a new license to the user. This can be done by selecting the user and choosing to edit their licenses.
3. Shared Mailbox Option: If the mailbox is intended for shared use, consider converting it to a shared mailbox, which does not require a separate Exchange Online license.

Make sure to complete these steps to restore access to the email account.

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References:

• Email can't be received because the license is invalid for the mailbox
• Can't access the mailbox of an unlicensed user in Exchange Online

Answer 2

Hello. What exactly happens when your boss tries to use the email? Is this email part of a Microsoft 365 business account, and do you know if it was working normally before yesterday without any issues?