Hello there i have a same question about internet connection

Question

Hello there i am facing internet problem from 3 week. My wifi signal is not showing. There is some connection problem, you're connected using a virtual network adapter that we can't test.

Answer 1

If you are experiencing issues with your Wi-Fi signal not showing and are connected through a virtual network adapter, there are several troubleshooting steps you can take:

1. Check the Network Interface Status: Ensure that your network interface is enabled and connected. You can use the command az sphere device network list-interfaces to check the status of your network interfaces.
2. Restart WLAN Autoconfig Service: Sometimes, restarting the WLAN Autoconfig Service can resolve connectivity issues. You can do this through the Services management console.
3. Uninstall Third-party Connection Managers: If you have any third-party connection managers installed, consider uninstalling them as they may interfere with the native Windows connection management.
4. Update Drivers: Ensure that your network adapter drivers are up to date. You can check for updates through Device Manager.
5. Reset Network Settings: If the above steps do not work, you may want to reset your network settings. This can often resolve persistent connectivity issues.
6. Check for Windows Updates: Make sure your Windows operating system is fully updated, as updates can include important fixes for connectivity issues.

If you have tried these steps and are still facing issues, consider uninstalling and reinstalling the WLAN adapter, making sure to rename the adapter as needed after reinstallation.

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References:

• Troubleshoot network problems
• Advanced troubleshooting wireless network connectivity

Answer 2

Hi, I'm John! I will help you with this.

To narrow this down, could you please let me know:

1. Did this start after installing anything recently (VPN software, antivirus, emulator, virtual machine, or a Windows update)?
2. Does the Wi-Fi option completely disappear, or is it there but just not showing any networks?
3. If you go to Device Manager > Network adapters, do you see your wireless adapter listed, or only virtual adapters?

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In the meantime, if you haven’t already:

As a quick workaround for when it happens again, you can try Hard shutdown (Not restart/reboot) helps reset the adapter correctly.

Before proceeding with the steps below, please ensure that you've saved any unsaved tasks or documents.

Perform hard shutdown:

• Press and hold the power button for about 10 seconds, or until the screen turns off, release the power button and wait for about 30 seconds.
• After 30 seconds, press the power button again to turn on your device.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.