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Question

i had an account
<Mod remove PII> @xxx.onmicrosoft.com
belong to my previous corporation, which it may end the subscription
and i didn't know
i had some personal serious files on the drive of this account
how i can retrieve these files

Answer 1

To retrieve files from an account that belonged to a previous corporation, you will need to determine if the account is still accessible. If the subscription has ended, access to the files may be restricted. Here are some steps you can take:

1. Contact Your Previous Employer: Reach out to your former employer's IT department or administrator to inquire about the status of your account and whether it can be reactivated temporarily to access your files.
2. Check for Recovery Options: If you have any security information set up for the account (like a recovery email or phone number), you might be able to reset the password and regain access.
3. Microsoft Support: If you cannot retrieve the files through your former employer, consider contacting Microsoft support for assistance. They may have options for recovering data associated with the account, especially if it was a business account.
4. Emergency Access Account: If you are part of an organization, consider setting up an emergency access account in the future to prevent being locked out of important files. This is a proactive measure for future situations.

Unfortunately, if the account is permanently deactivated and there are no recovery options available, it may not be possible to retrieve the files.

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References:

• Troubleshoot sign-in issues and account access problems
• Manage emergency access accounts in Microsoft Entra ID
• Get help with your Microsoft account
• Work or school account help