Not getting emails.

Question

Not getting emails.

Melvin Nimer 10

I need to talk to someone about our account and why we are not getting emails. The account is paid in full!

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Melvin Nimer 10 Reputation points

2025-12-20T22:10:20.5866667+00:00

We have a family account that ends with <Mod remove PII> and I haven't received any emails to my account at <Mod remove PII> since 12/10/25. I have even tried to send me an email from my gmail account and it hasn't come through - but I did send out an email from the <Mod remove PII> account to my gmail account and that did go through. This has happened before for no reason and the account is fully paid for when I look here online.
Melvin Nimer 10 Reputation points

2025-12-24T04:21:43.03+00:00

Still waiting for help. I've answered the above question and still no one has done anything to help or reached out to me for advice or assistance. Since this email isn't working please contact me at <Mod remove PII>
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3 answers

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Melvin Nimer 10 Reputation points

2025-12-20T22:10:20.5866667+00:00

We have a family account that ends with <Mod remove PII> and I haven't received any emails to my account at <Mod remove PII> since 12/10/25. I have even tried to send me an email from my gmail account and it hasn't come through - but I did send out an email from the <Mod remove PII> account to my gmail account and that did go through. This has happened before for no reason and the account is fully paid for when I look here online.
Melvin Nimer 10 Reputation points

2025-12-24T04:21:43.03+00:00

Still waiting for help. I've answered the above question and still no one has done anything to help or reached out to me for advice or assistance. Since this email isn't working please contact me at <Mod remove PII>
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Answer 1

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Answer 2

Jeronimo Fuerte 40,440 Independent Advisor

Hi! Sorry to hear you’re having trouble with this. Could you please share a bit more information?

What type of emails are you not receiving?
Are the missing emails from one sender only or multiple senders?

Do you see any warning or notification indicating it’s related to mailbox/account storage being full (for example, “storage full” or “your mailbox is over quota”)?

If possible, please also confirm whether the missing emails show up in Junk/Spam, Other/Focused, or any custom folders.

Melvin Nimer 10 Reputation points

2025-12-24T21:06:07.1533333+00:00

I have not received any emails in over a week. Not in the spam or junk folder. plenty of storage space in the account. No notifications from Microsoft or within the app. Not in Outlook or even on my phone.

Answer 3

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Not getting emails.

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