HKEY_CURRENT_USER\SOFTWARE\Microsoft\

Question

My QEST software gets stuck and wont load I used a solution in the past that is not working now

This is the solution I tried before

Here is the link to that article: https://answers.microsoft.com/en-us/windows/forum/all/program-open-in-task-bar-but-not-visible-on-screen/ef424c12-5f57-46eb-bb81-66563e284050

Answer 1

Check with Quest support if there are any known issues with Quest under the version of Windows that you are running.

Answer 2

If your QEST software is getting stuck and not loading, and the previous solution you tried is no longer effective, you might consider a few troubleshooting steps:

1. Check for Updates: Ensure that both your Windows operating system and the QEST software are up to date. Sometimes, compatibility issues arise from outdated software.
2. Run as Administrator: Right-click on the QEST software icon and select "Run as administrator". This can sometimes resolve permission-related issues that prevent the software from loading properly.
3. Compatibility Mode: Try running the application in compatibility mode. Right-click on the QEST software icon, select Properties, go to the Compatibility tab, and choose an earlier version of Windows.
4. Check Task Manager: Sometimes applications run in the background but do not appear on the screen. Open Task Manager (Ctrl + Shift + Esc), check if QEST is listed under the Processes tab, and if so, try ending the task and relaunching the software.
5. Registry Fix: If you suspect that registry settings might be causing the issue, you can reset the registry subkey for the file association of the .exe file back to the default setting. However, be cautious when modifying the registry, as incorrect changes can cause system issues. It's advisable to back up the registry before making any changes.
6. Reinstall QEST: If none of the above solutions work, consider uninstalling and then reinstalling the QEST software. This can resolve issues related to corrupted files or settings.

If the problem persists after trying these steps, you may want to reach out to QEST support for further assistance.

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References:

• Desktop apps may not be visible after launching the default web browser or Windows Store apps
• Troubleshooting packaging, deployment, and query of Windows apps