install onedrive

Question

OneDrive will not completely install. I have uninstalled, clean all remnants, cleaned the registry, downloaded and reinstalled over and over. Installation quits at the "we are getting things ready" screen. OneDrive shows up but will not properly load.

Answer 1

It sounds like you're experiencing a frustrating issue with installing OneDrive. Here are some steps you can try to resolve the problem:

1. Repair Office Installation: Before uninstalling OneDrive again, try repairing your Office installation. This can often fix issues without needing to reinstall. You can follow the instructions in this article to repair Office programs: Repair an Office application.
2. Reset Internet Explorer: If the previous steps do not help, consider resetting Internet Explorer to its default state, as custom settings might interfere with the installation. Be aware that this will remove all previous customizations of Internet Options.
3. Use Microsoft Support and Recovery Assistant: Download and install the Microsoft 365 Support and Recovery Assistant, which can help diagnose and fix issues with OneDrive. You can select OneDrive for Business and follow the prompts to troubleshoot.
4. Uninstall and Reinstall OneDrive: If the above steps do not work, you may need to uninstall and then reinstall OneDrive. Make sure to follow the correct steps based on how you installed it (MSI or Office Click-to-run). You can find the instructions for uninstalling and reinstalling OneDrive in the following articles:
   • Uninstall OneDrive
   • Download and install OneDrive.
5. Check for Conflicting Software: Sometimes, other software can interfere with the installation process. Ensure that no security software or other applications are blocking the installation.

If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.

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References:

• Troubleshooting OneDrive for work or school sync issues
• Error 0x8004def4 when signing in to OneDrive

Answer 2

Thanks for sharing the detail, Kathie! Try to install OneDrive using the Standalone EXE (not the web bootstrapper)

The normal download uses an online installer, which often hangs.

Completely uninstall OneDrive again.

Reboot.

Download the offline installer directly:

• https://go.microsoft.com/fwlink/?linkid=844652

Right-click → Run as administrator

Do not sign in when it first opens — just confirm it launches fully.

If it launches normally before sign-in, the issue is profile-related, not installation-related.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly