Wrong activation account

Question

Hello,

I purchased Office Home & Business 2024 from a third-party reseller.

During the first activation, the product was accidentally linked to the wrong Microsoft personal account.

The reseller has advised me to contact Microsoft directly.

I have the invoice and proof of purchase.

I am requesting a license reassignment / unlink from the current Microsoft account, so I can activate it on the correct account.

This is a recent purchase and the license has not been used on another device.

Answer 1

There is no method provided to move an Office licence from one Microsoft account to another account, this forum is just a user to user forum, you will need to contact Microsoft Support directly, provide them with proof of purchase and ask them to move the licence for you, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option