account hacked

Question

my Microsoft account had been hacked they changed my password and the recovery email

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Moved from: Microsoft Security | Microsoft Identity Manager

Answer 1

If your Microsoft account has been hacked and the password and recovery email have been changed, you should take immediate action to recover your account. Here are the steps you can follow:

1. Go to the Microsoft account recovery page: Visit the Microsoft account recovery page to start the recovery process.
2. Select "Forgot password?": This will guide you through the steps to recover your account.
3. Follow the prompts: You will need to verify your identity. If the recovery email has been changed, you may need to answer security questions or use other recovery options.
4. Check for account activity: Once you regain access, review your account activity for any unauthorized actions.
5. Secure your account: Change your password to a strong one, enable two-factor authentication, and update your recovery options to ensure your account is secure moving forward.
6. Contact Microsoft support: If you are unable to recover your account through the standard recovery process, consider reaching out to Microsoft support for further assistance.

Taking these steps quickly is crucial to prevent further unauthorized access to your account.

Answer 2

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry to hear about your issue. If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it;
https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.