How can I log into my Authenticator app so that I can log into my school email on my new phone without my old phone

Question

I switched phones and now I can’t log into my Authenticator app to get the code when I am logging into my school account. I don’t have my pops phone either. I am overdue for so much because I can’t log in

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I switched phones and now I can’t log into my Authenticator app to get the code when I am logging into my school account. I don’t have my pops phone either. I am overdue for so much because I can’t log in Move from: Microsoft Security | Microsoft Authenticator

Answer 1

To log into your school email using the Microsoft Authenticator app on your new phone without access to your old phone, you will need to go through the account recovery process. Here are the steps you can take:

1. Contact Your School's IT Support: Since you don't have access to your old phone, reach out to your school's IT department for assistance. They can help you reset your multifactor authentication settings or provide you with a temporary access method.
2. Use a Temporary Access Pass: If available, ask your IT support for a Temporary Access Pass, which allows you to sign in without the Authenticator app.
3. Re-register the Authenticator App: Once you have access to your account, you can set up the Microsoft Authenticator app on your new phone. Follow the instructions provided by your IT department to register the app again.
4. Backup Options: In the future, consider setting up backup verification methods (like a phone call or SMS) in case you lose access to your Authenticator app again.

If you need further assistance, refer to the end-user troubleshooting guide provided by Microsoft.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Enable passwordless sign-in with Authenticator

Answer 2

Hello @Juwan Malo

Welcome to Q&A forum!

This issue occurs because you changed your phone but didn’t transfer your Microsoft Authenticator data yet. You can refer to this thread about setting up the Microsoft Authenticator app on your new phone.

How do I transfer my Microsoft Authenticator data from my iPhone to a Samsung phone? - Microsoft Q&…

If you can't access to your old phone anymore, please follow below guidance.

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To ensure we provide the most effective troubleshooting steps, could you please confirm the following details:

Verify your account type

I understand that you are using university account, but I would like to "reconfirm your account type" to ensure we can provide the most appropriate troubleshooting steps. Please let me know which of the following applies to your account:

• Personal account (e.g., @hotmail.com, @outlook.com)
• Educational account (e.g., @schoolname.edu)
• Business account (e.g., @yourcompany.com or @onmicrosoft.com)

Since this is a sensitive and complex issue related to account security, I kindly ask for your patience and recommend following the steps to regain your access.

In this case, as you are using university account, the only way to regain access is to contact your "IT administrator or Global admin" and request a phone number update in the Microsoft Entra admin center.

In the Entra admin center, an administrator can set user accounts to require a re-enrollment of multi-factor authentication (MFA). Ask your administrator to follow the steps shown in the following article:

Manage user authentication methods for Microsoft Entra multi-factor authentication

• Sign in to Microsoft Entra - Microsoft Entra admin center
• User -> all users. Select the user you want to act on, and then select "Authentication methods". then select "Require multi-factor authentication re-registration".

Require re-enrollment MFA: This disables all previous authentication methods. You'll then be prompted to set up a new MFA authentication method the next time you try to sign in, so you can add a new authenticator app.

*Note:

• Please note that in this case, you only need to find the global admin of your organization’s tenant. They are the ones who can help you regain access to your account.
• The global admin is usually someone in your school’s IT team or a system administrator. They manage Microsoft 365 settings, licenses, and security.
• Most schools have a helpdesk or IT support email. You can contact them to confirm who the global admin is.

Wishing you a peaceful and joyful end of the year with your family and loved ones. 

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