Microsoft 360

Question

I want my PayPal account credited immediately for $71.05. I do not know how your corporation was able to acquire my PayPal information, because I did not request to subscribe to the Microsoft 360 Family and I certainly did NOT provide my PayPal information.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

If you believe that you were charged for a Microsoft 365 subscription that you did not authorize, it's important to address this issue directly with Microsoft. You can contact Microsoft 365 Support for assistance with billing inquiries and to request a refund if applicable. Here are the steps you can take:

1. Contact Microsoft 365 Support: Reach out to them through their support page for help with your billing issue.
2. Check Your Subscription Status: Verify if there is an active subscription associated with your account that you may have overlooked.
3. Review Your Payment Methods: Ensure that your PayPal account is not linked to any subscriptions you may have inadvertently signed up for.

For immediate assistance, contacting support is the best course of action.

---

References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• How do I contact support if I have additional Microsoft 365 questions?