Share via

solved the problem

Nina Blom 0 Reputation points
2025-12-23T12:53:41.8733333+00:00

solved the problemsolved the problemsolved the problemsolved the problemsolved the problemsolved the problem

Windows for home | Windows 10 | Windows update

1 answer

Sort by: Most helpful
  1. DaveM121 891.6K Reputation points Independent Advisor
    2025-12-23T13:32:50.24+00:00

    Are you sure you downloaded the Windows 11 ISO in the exact same language version as is set for the Windows 11 UI language in the Settings app in Settings - Time and Language - Language and Region, if the ISO is in a different language, that is the usual cause of not being able to keep your files and apps using the ISO for an in-place upgrade.

    For example if you use the English language, if you downloaded the US-English version of the ISO, try downloading the International English ISO or vice-versa to see if you can keep your files and aps.

    With regards to unplugging the drives, you cannot unplug the D drive, because it is just a partition on the same drive as the C drive is located on and even if the in-place upgrade indicates you cannot keep your files and apps, that usually only affects files stored on the C drive, but for safety sake, it may be best to copy any data on the D drive onto the E drive and disconnect that drive before performing the upgrade.

    Was this answer helpful?


Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.