SCOM 2019 SCOM Operations Manager console showing Active Critical alert but Health explorer status showing green for Windows server.

snivas 116 Reputation points
2021-09-27T16:21:53.207+00:00

Hi All,

SCOM Operations Manager console showing Active Critical alert but Health explorer status showing green for Windows server.

  1. Pining is successful from SCOM Server
  2. Tracert no issues.
  3. No Gray Icon

But still, SCOM 2019 Operations Manager console showing Active Critical alert but Health explorer status showing green for Windows server.

someone help us, what could be the reason and how to resolve the issue.

Thanks in advance.

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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Accepted answer
  1. snivas 116 Reputation points
    2021-09-30T12:48:43.68+00:00

    Hi AndrewTabar and AlexZhu,

    Thanks for concern The critical alert is " filed to connect to computer" ( Server using our own PS Management pack).
    Finally we came to know that it is issue because of UR3 not upgraded.
    Now issue is fixed.

    Below are Steps we followed

    1. Close the Alert by right clicking on Alert
    2. Upgraded the SCOM with UR3.

    Solved our issue.

    Thanks for all the support.

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  1. AlexZhu-MSFT 3,711 Reputation points Microsoft Vendor
    2021-09-28T04:06:34.357+00:00

    Hi,

    My we know where do you see critical alert? Monitoring pane, Windows computer state view, as shown in below example?

    Is there any alert in Active alerts view for this server?

    135716-scom-alert-view-02.png

    Alex
    If the response is helpful, please click "Accept Answer" and upvote it.

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  2. snivas 116 Reputation points
    2021-09-28T04:21:22.797+00:00

    Thanks, Alex for your reply,

    Yes, there is an Active Alert and Active critical of Monitoring Pane but it is Green on Windows computers.

    SCOM 2019 Operations Manager console Monitoring pane showing Active Critical alert for Window computer (Red cross) but Health explorer status and Windows computers of Monitoring pane showing green for Windows server.

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  3. Andrew Tabar 81 Reputation points
    2021-09-28T13:33:52.047+00:00

    What's the alert that's critical?

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  4. AlexZhu-MSFT 3,711 Reputation points Microsoft Vendor
    2021-09-30T06:30:39.107+00:00

    Hi,

    Thank you very much for the clarification. Just as Andrew Tabar asked, can you share the detailed infomation about the alert?

    Alex
    If the response is helpful, please click "Accept Answer" and upvote it.

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