can't replace card

Question

I want to replace my payment card in Microsoft Office

Answer 1

Hey there! Nice to meet you!

Please try clearing your browser cache and cookies, logging out and logging in again, and using different devices, as these steps may help resolve temporary browser-related issues that could be interfering with payment processing.

Also, ensure that your payment methods are up to date and have no restrictions imposed by your bank.

Then kindly sign in to account.microsoft.com > go to Subscriptions > Locate your subscription > select Manage > Change how you pay. > If your preferred payment option doesn’t show up, click on Add a new way to pay.

If the issue persists, you will need to contact Microsoft Billing Support for further assistance, as they have the tools and resources to properly investigate this case:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl