OnVue exam terminated without explanation – how to contact support and request a retake?

Question

I recently had my Microsoft DP-700 certification exam terminated unexpectedly while using the OnVue application, without any explanation of the violation or issue. I followed all exam rules to the best of my knowledge, so I’m a bit confused about what happened. Could anyone advise who the correct contact is to request detailed feedback on the termination and how to appeal the decision? I would also like to know the proper process to request a retake of the exam. Any guidance or shared experience would be greatly appreciated. Thank you.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Try support:

https://learn.microsoft.com/en-us/credentials/support/help