Family Safety time limit extension failed

Question

Windows 10 home; tower & laptop

Just added a laptop for grandson. Setup with his MS account. On laptop, he has administrator privileges.

He used up screen time when Laptop added to Tower. Mom gave time extensions but laptop did not get more time but tower did (same user account, in Family safety, both devices in his account).

How do I setup more time?

Answer 1

Hi @John Lenz ,

Thank you for your question.

Here's a suggestion on how you can fix this type of problem:

https://support.microsoft.com/en-us/account-billing/fix-screen-time-limits-not-working-9ae1f6b2-4c40-212e-bf70-556d1235a0ce

If it is not resolved, I recommend that you post your question in the specific windows 10 forum in the link below, when entering it just select the top option called "Ask a question" and then describe the entire problem:

https://answers.microsoft.com/en-us/windows/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

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