Edge --kiosk-printing freezing up suddenly

Question

Edge --kiosk-printing freezing up suddenly

Clint Gardner 26

We have several kiosks running an appointment-making system that was working fine until this morning. To be succinct, a part of the sequence includes sending a print job out to a receipt printer as a handy reminder to the user of when their appointment is. However, when we hit the print sequence (which uses javascript window.print()) the Edge print screen flashes on (as it always did) but then the Edge hangs on the subsequent page that is being printed. I took off the --kiosk-printing switch in the registry (where I had to set it in order to get silent printing in the first place), and the print screen pops up, and prints when the PRINT button is pressed.

Why is Edge suddenly freezing on silent printing? This isn't a single computer issue. All three of our appointment kiosks are doing it. Removing silent printing is not a feasible solution, given that Edge pops up the print page, and the user will have to take an extra step. There were no issues until this morning. It has been working fine since July when we switched from Chrome to Edge (because of the single app mode in Windows 10).

Thanks,

Clint

Filippe Oliveira 1 Reputation point

2021-11-15T02:10:56.297+00:00

We are also facing the same issue with silent printing on Edge in all Kiosk devices... This issue started after the Edge version 94.
As a workaround we've added some Intune ADMX policies to set the Edge version to 93 where the Kiosk silent print still works.
We have a ticket opened with Microsoft and we are hoping to get this sorted as soon as possible.
Cheers,
Filippe

6 answers

Your answer

Filippe Oliveira 1 Reputation point

2021-11-15T02:10:56.297+00:00

We are also facing the same issue with silent printing on Edge in all Kiosk devices... This issue started after the Edge version 94.
As a workaround we've added some Intune ADMX policies to set the Edge version to 93 where the Kiosk silent print still works.
We have a ticket opened with Microsoft and we are hoping to get this sorted as soon as possible.
Cheers,
Filippe

Answer 1

Anonymous

Hi @Clint Gardner

I can reproduce the issue on Edge Version 94.0.992.31. The page hangs when print with --kiosk-printing and it will show Print failed when you navigate to another page.

I suggest that you can provide feedback about this issue by pressing Alt+Shift+I in Edge browser. Edge team will check the feedbacks and improve the product continuously.

Thanks for pointing out the issue. I'll also send feedback about the issue and hope it can be fixed soon. Thanks for your understanding.

If the response is helpful, please click "Accept Answer" and upvote it.
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Regards,
Yu Zhou

Clint Gardner 1 Reputation point

2021-09-28T14:26:11.91+00:00

Thanks for confirming the problem. I took the kiosk out of single app mode and was able to replicate the --kiosk-printing freeze up and used Alt+Shift+I to report it. Hopefully it will be fixed. It makes using Edge as a printing kiosk mostly useless.
CT 6 Reputation points

2021-12-16T14:24:20.293+00:00

This issue was resolved in Edge version 95 however the bug is back with a slight variation in version 96.0.1054.57. It appears that very small print jobs (maybe one label/page) will print fine with the --kiosk-printing command line option but a print job with a couple pages or any complexity. The URL below will demo the but by clicking the Print link. This prints both pages of this just fine when not using the --kiosk-printing command line but when the kiosk printing is used it just hangs and doesn't print and when you navigate away from the page you get the popup dialog with a caption of "Print Failed" and a message of "Check your printer and try again. Printing failed."

https://churchteams.com/m/MSEdge96KioskPrintingBug.htm

Answer 2

CT 6

We are seeing the same thing with our check-in systems that use Edge with the --kiosk-printing option for label printing. Any resolution (or workaround) would be terrific so thanks for looking into this!

Thanks, Mark

Clint Gardner 1 Reputation point

2021-09-28T14:28:18.86+00:00

Thanks for confirming the problem, Mark. I've basically had to turn off --kiosk-printing which makes the printer screen appear. Not a very secure kiosk option, imho. We'll see if autonomous users can navigate it today. Otherwise, it is back to no printout.

Answer 3

Jose L. Marquez Rangel 11

Is there any issue# to track this issue?
Does somebody know when is it going to be solved?
Thanks!!!

Clint Gardner 1 Reputation point

2021-10-04T18:33:24.597+00:00

I've not heard anything from the Edge team on the feedback I sent. No idea if it is even being looked at.
Jose L. Marquez Rangel 11 Reputation points

2021-10-04T22:02:20.52+00:00

I had submitted a question in the Microsoft Community

https://answers.microsoft.com/en-us/microsoftedge/forum/msedge_crash-msedge_win10/edge-kiosk-printing-freezing-up-suddenly/aa34761f-6a23-4cde-994c-48f008c47b4c
Clint Gardner 1 Reputation point

2021-10-04T23:32:59.983+00:00

Thanks. I submitted something before this on the Edge community and was told to submit here. I hope your post gets better attention.

Answer 4

Andrew 1

Guys,

I'm having this issue on production today.
I have switched to Chrome. Kiosk printing works great on Chrome. I think wait for the edge team to fix it is hopeless.

Hope this help someone suffering.

Jose L. Marquez Rangel 11 Reputation points

2021-10-08T14:52:08.213+00:00

Welcome to the club!!!

Answer 5

Filippe Oliveira 1

We are also facing the same issue with silent printing on Edge in all Kiosk devices... This issue started after the Edge version 94.
As a workaround we've added some Intune ADMX policies to set the Edge version to 93 where the Kiosk silent print still works.
We have a ticket opened with Microsoft and we are hoping to get this sorted as soon as possible.
Cheers,
Filippe

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Edge --kiosk-printing freezing up suddenly

6 answers

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