Double payment

Question

Hello I had a DD taken out ariund the middle of December. Today, they have taken another payment. Does anyone now.how to cancel the 2nd DD or have a email address i can contact Microsoft with. The 2nd DD is for the same plan. And noone else is using this plan. I am the only bill payer

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To cancel the second direct debit (DD) for your Microsoft subscription, you will need to follow the cancellation process specific to your subscription type. Here are the general steps you can take:

1. Identify Your Subscription Type: Determine if your subscription was purchased directly from Microsoft or through a third-party provider.
2. Follow the Appropriate Cancellation Steps:
   • If you bought your subscription directly from Microsoft and have an MCA billing account, you can refer to the article on how to Cancel subscription when you have an MCA account type.
   • If you have a Microsoft Online Subscription Agreement (MOSA) billing account, see the article on how to Cancel your subscription when you have an MOSA billing account type.
   • If you purchased through a third-party app, check the article on how to Cancel a third-party app subscription.
3. Contact Microsoft Support: If you need further assistance, you can contact Microsoft 365 Support for help with your billing issues. You can find support options here.

Make sure to act quickly to avoid any further payments.

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References:

• Cancel your Microsoft business subscription in the Microsoft 365 admin center
• Cancel subscription when you have an MCA account type
• Cancel your subscription when you have an MOSA billing account type
• Cancel a third-party app subscription
• Contact Microsoft 365 Support