Microsoft subscription

Question

Good afternoon,

The Microsoft Office subscription I have is charged to my credit card every month, but when I log into my account, it does not appear, so I am unable to take any action regarding it. I subscribed in the United States, and now I am living in Argentina. For this reason, I need to cancel the current account and set up a new one with a payment method in Argentina.

Thank you very much in advance.

Answer 1

It is impossible for me to cancel the subscription and set it up from Argentina since it does not appear anywhere, and the charges are made month by month. I understand this is because I now reside in another country, but my account remains the same. How can I resolve this, or through which other channel can I contact to get a solution?

I believe you will have to contact Microsoft support via https://support.microsoft.com/contactus.

If you are prompted to sign in, you should be able to make use of another account to get access.

Answer 2

It is impossible for me to cancel the subscription and set it up from Argentina since it does not appear anywhere, and the charges are made month by month. I understand this is because I now reside in another country, but my account remains the same. How can I resolve this, or through which other channel can I contact to get a solution?

Answer 3

To address your situation, you will need to cancel your current Microsoft Office subscription and set up a new one with a payment method in Argentina. Since you mentioned that your subscription does not appear in your account, it may be due to the fact that you are now living in a different country than where you originally subscribed.

Here are the steps you can take:

1. Determine your billing account type: This is important as it affects your cancellation options. You can find out what type of billing account you have by following the instructions in the Microsoft documentation.
2. Cancel your subscription: If you have an MCA billing account, you can only receive a prorated credit or refund if you cancel within seven days of the subscription's start or renewal. If more than seven days have passed, you can turn off recurring billing to prevent future charges while still retaining access until the end of the term. If you have an MOSA billing account, you can receive a prorated credit or refund regardless of when you cancel.
3. Set up a new subscription: After canceling your current subscription, you can create a new account using a payment method issued from Argentina.

If you encounter any issues during this process, it is advisable to contact Microsoft support for further assistance.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Protect tenants and subscriptions from abuse and fraud attacks