Log in issues

Question

Hi,

I recently lost access to my personal hotmail account. I have managed to sign in from my phone but when I try to log in from my computer, I get the message that I'm trying to log in with an incorrect password, even though I know I am using the rignt one. How can I solve this?

Best,

Raquel

Answer 1

Hey there! Nice to meet you!

The error message you received may indicate that your account is temporarily blocked due to unusual activity.

Please perform these steps to resolve this error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to perform another password reset.

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours), as this may reset the lock cooldown.

You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl