Error message: interaction_required

Question

Error message: interaction_required

Akash kanojia 0

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 137b23c4-c2ad-4094-a078-9fdb51017f00 Correlation ID: 019b6ae8-<removed PII> Timestamp: 2025-12-29 16:20:06Z

Shubham Sharma 17,675 Reputation points Microsoft External Staff Moderator

2026-01-16T03:27:09.3533333+00:00
Hello Akash

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
Shubham Sharma 17,675 Reputation points Microsoft External Staff Moderator

2026-01-20T05:52:09.96+00:00

Hello Akash

Could you please provide an update on the post?

1 answer

Your answer

Shubham Sharma 17,675 Reputation points Microsoft External Staff Moderator

2026-01-16T03:27:09.3533333+00:00

Hello Akash

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
Shubham Sharma 17,675 Reputation points Microsoft External Staff Moderator

2026-01-20T05:52:09.96+00:00

Hello Akash

Could you please provide an update on the post?

Answer 1

Andreas Baumgarten 132.1K MVP Volunteer Moderator

Hi @Akash kanojia ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Akash kanojia 0 Reputation points

2025-12-30T06:33:27.1233333+00:00

Hi Andrew i tried calling them but only AI assistant is responding and it is not able to understand my problem

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