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Error message: interaction_required: interaction_required: AADSTS5000225

Mirko 20 Reputation points
2025-12-29T18:44:03.21+00:00

Hi!
I have an old account I would like to reactivate and purchase resources on azure potal.
The account can still logon and I can see my profile on https://account.microsoft.com/
I updated my payment methods.
This all worked well.
Due to azure portal inactivity and an old entra id tenant I get this error message when vistiing portal.azure.com

Sign-in failed

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 00e3210f-28aa-4596-986c-bfa3d791b600 Correlation ID: 019b6b4e-b0cd-71a1-8068-75001c2b5248 Timestamp: 2025-12-29 18:11:17Z

I read a lot of help articles and also called the support hotline + chat.
But nobody knows how to help.

Question: How can I use my account to log on to azure portal to purchase azure resources again?

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author

Rukmini 42,850 Reputation points Microsoft External Staff Moderator
2025-12-29T19:08:55.5433333+00:00

Hello Mirko

As discussed over private messages, please login to Azure with the tenant specific endpoint and pass the tenant ID I provided.

https://portal.azure.com/TenantID

And you will be able to access Azure portal.

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