How do I recall an email that I sent

Question

I sent an email that I want to recall. What are the steps to do that?

Answer 1

To recall an email that you sent in Microsoft Outlook, follow these steps:

1. Open Outlook: Launch the Microsoft Outlook application.
2. Go to Sent Items: Navigate to the Sent Items folder in your mailbox.
3. Select the Email: Find and double-click the email you want to recall to open it.
4. Recall the Message: In the open email window, go to the File tab, then select Info. Look for the Message Resend and Recall option, and click on Recall This Message.
5. Choose Recall Options: You will be prompted to choose whether to delete unread copies of the message or to replace it with a new message. Select your preferred option and click OK.
6. Check Recall Status: After initiating the recall, you will receive a recall report that indicates whether the recall was successful or not.

Note that the recall feature only works if the recipient has not yet read the email, and it may not work if the email was sent to external addresses or if the recipient is using a non-Microsoft email service.

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References:

• Work with Cloud-based Message Recall
• Frequently Asked Questions

Answer 2

Hi! Whether you can recall an email depends on the type of account you’re using in Outlook, Microsoft Exchange (work/school), a free Outlook.com/Hotmail account, or a third-party email provider. In general, only Exchange (and Microsoft 365 work/school) accounts used in the Outlook desktop app support message recall, and even then it only works in certain conditions.