Purchase error with Minecraft basic bundle

Question

Purchase error with Minecraft basic bundle

PW 0

hello Mojang/Microsoft I have bought the Minecraft and bedrock bundle yet it is saying I haven't I have relogged into my account 8 times now and i cant uninstall the launcher cause it is going to force me to rebuy if I do I have a Microsoft account I checked 5 times i bought the standard bundle i would like an answer quick as possible cause almost £30 for a game that i can't play is seriously stupid and i have been on this for 8 hours yes the charge DID go through NO it's not pending NO it's NOT a dupe charge we havent got a call from any banks ive tried everything related to the issue! I NEED HELP!!!!!!!!!!!!!!!!!! its just given me the demo version :( idk what tag to put im sorry

Moderator: Moved from Microsoft System Center | Other

PW 0 Reputation points

2026-01-02T13:05:53.6766667+00:00

yes i have checked and it has gone through as a purchase on that site

1 answer

Your answer

PW 0 Reputation points

2026-01-02T13:05:53.6766667+00:00

yes i have checked and it has gone through as a purchase on that site

Answer 1

Carl-L 16,255 Microsoft External Staff Moderator

Hello PW,

Welcome to Microsoft Q&A forum. I'm happy to help.

I understand how frustrating it can be when you are unable to play the game that you paid for.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. I'll try my best to provide you the assistance needed, however, please contact Microsoft Support or Xbox Support if you need more information about your account.

Before we proceed, can you please check your account purchase history first to see if your order is listed there? Please go to account.microsoft.com/billing/orders and log in with your Microsoft account.

I'm waiting for your reply.

PW 0 Reputation points

2026-01-01T07:52:21.1733333+00:00

yes, it has gone through as a purchase on that site
Carl-L 16,255 Reputation points Microsoft External Staff Moderator

2026-01-03T13:41:35.91+00:00

Hello PW,

Thanks for getting back to us.

In this case, what I suggest is to try and uninstall the Minecraft Launcher, clear all credentials of your account on your computer and check again. I understand that you afraid that the launcher might ask you to buy again. However, the launcher itself is a free apps so that shouldn't be an issue.

I'm waiting for your reply.
PW 0 Reputation points

2026-01-03T14:26:24.5866667+00:00

no EVERYTHING is rebuy on the website EVERYTHING is asking to rebuy
PW 0 Reputation points

2026-01-04T08:19:04.82+00:00

even the website is asking for a rebuy
Carl-L 16,255 Reputation points Microsoft External Staff Moderator

2026-01-06T14:17:35.6766667+00:00

Hello PW,

Thanks for getting back to us.

Unfortunate to hear that. In this case, to have a better look at your account history and entitlement, I suggest you contact Microsoft support for this. They will have better expertise and more tools to help you with this. Thank you for your understanding,
Anjan Kumar Chippa (Quadrant Resource LLC) 0 Reputation points Microsoft External Staff Moderator

2026-01-09T12:22:14.68+00:00

Hi PW,

As we haven’t heard back from you, we wanted to kindly follow up to check if the response provided by the user for the issue worked? or have you raised this to the Microsoft support?

Thanks,
Anjan Kumar Chippa

Share via

Purchase error with Minecraft basic bundle

1 answer

Your answer