missing icons

Question

New computer, Microsoft Games show blank white icon

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Moved from: Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

1. Does the issue occur with all Microsoft games, or only with specific ones (for example, Solitaire, Minecraft, or Xbox apps)?
2. Are the blank white icons appearing only on the taskbar, or do you also see the same issue on the Start menu or desktop shortcuts?

Answer 2

If Microsoft Games are showing blank white icons on your new computer, this issue is likely related to problems with the icon cache. You can try the following steps to resolve it:

1. Clear the icon cache:
   • Open Task Manager (Ctrl + Shift + Esc).
   • Find Windows Explorer, right-click it, and select End task.
   • In Task Manager, go to File > Run new task.
   • Type cmd.exe and create a task with administrative privileges.
   • In the command prompt, type the following commands:

          CD /d %userprofile%\AppData\Local
          DEL IconCache.db /a
     

   • Restart Windows Explorer by going back to Task Manager, selecting File > Run new task, typing explorer.exe, and pressing Enter.
2. Register Shell Experience Host:
   • Open Windows PowerShell as an administrator.
   • Run the following command:

          Get-AppXPackage -AllUsers | Where-Object {$_.InstallLocation -like "*ShellExperienceHost*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
     

   • Restart your system to apply the changes.

These steps should help restore the icons for your Microsoft Games.