Arc Mouse Surface Pro Issue

Question

Arc Mouse on Surface Pro is going crazy. Won't stay on any one place, moves without my hand moving & driver update doesn't help. Bought new mouse and same problem exists with new product. What can I do to solve this?

Answer 1

Hi @Dave Goodell,

Welcome to Microsoft Q&A forum.

Thank you for reaching out. I’m sorry to hear that your cursor is moving erratically, especially since even a brand-new Arc Mouse hasn't resolved the issue. I understand how disruptive this is to your workflow.

Since the problem persists with a second device, the cause may be related to environmental interference or a system setting rather than the hardware itself. To help me narrow this down, could you please let me know:

• Does the cursor move on its own even when the mouse is turned off?
• Are you using an original Microsoft power charger or a third-party one?
• Is the Surface connected to a docking station or USB hub?

While we wait for those details, please try these three quick tests:

1/ Test the Touchscreen:

• Go to Device Manager > Human Interface Devices.
• Right-click HID-compliant touch screen and select Disable device.
• Check if the mouse starts behaving normally. (You can re-enable it the same way).

2/ The "Surface" check:

The Arc Mouse uses a specialized sensor that can be sensitive to specific textures. Even if it worked before, please try using the mouse on a plain piece of white paper or a dark, non-reflective mousepad to see if the jittering stops.

3/ Isolate the power source:

Unplug your Surface from its charger and any external hubs/monitors so it is running strictly on battery power. If the mouse stabilizes, the issue is likely electrical noise from a power cable or peripheral.

Please let me know the results of these tests and the answers to the questions above so I can determine our next steps.

Looking forward to your updates.

Answer 2

If your Arc Mouse is behaving erratically on your Surface Pro, here are some troubleshooting steps you can try:

1. Check Surface Surface Pro Updates: Ensure that your Surface Pro is running the latest version of Windows. Sometimes, system updates can resolve compatibility issues with peripherals.
2. Surface Dock Issues: If you are using the mouse with a Surface Dock, try disconnecting it and using the mouse directly with the Surface Pro to see if the issue persists.
3. Bluetooth Connection: If your Arc Mouse is Bluetooth-enabled, try removing the mouse from the Bluetooth settings and re-pairing it. This can sometimes resolve connectivity issues.
4. Interference: Ensure that there are no other wireless devices nearby that might be causing interference with the mouse signal. Devices like routers, microwaves, or other Bluetooth devices can sometimes cause issues.
5. Surface Support Portal: If the problem continues, consider reaching out to the Surface Support Portal for further assistance. They may have specific solutions or updates that can help resolve the issue.

By following these steps, you should be able to identify the cause of the problem and hopefully resolve it.