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Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Shawn 20 Reputation points
2025-12-31T19:40:55.5433333+00:00

Request Id: f27a3f8e-5fbf-430d-951f-7914f846b100

Correlation Id: 019b75d5-c906-7c0f-91e1-ba1c22047eaa

Timestamp: 2025-12-31T19:15:06Z

Message: AADSTS90002: Tenant 'PII' not found. Check to make sure you have the correct tenant ID and are signing into the correct cloud. Check with your subscription administrator, this may happen if there are no active subscriptions for the tenant.

Getting above error, tried to contact global support number but it redirects to aka.ms/pwr. and hangs up.

Can you please help to reset the tenant id. I think its more in active more than a month.

Thanks

Microsoft Security | Microsoft Entra | Microsoft Entra ID

Answer accepted by question author

Rukmini 42,850 Reputation points Microsoft External Staff Moderator
2025-12-31T19:47:30.56+00:00

Hello Shawn,

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the resolution was helpful, kindly take a moment to click on 210246-screenshot-2021-12-10-121802.pngand click on Yes for was this answer helpful. And, if you have any further query do let us know.

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