Renew certification button is not active

Question

I am trying to renew a Microsoft Certification. My certification is active and it is saying that I can renew it. When I click renew it takes me to a page that says I first need to obtain the certification first. What do I do? I already have the certification and simply need to renew it.

Answer 1

Contact support: https://learn.microsoft.com/en-us/credentials/support/help

Support request: https://www.aka.ms/credentialssupport

Answer 2

If the renew certification button is not active and you are receiving a message stating that you need to obtain the certification first, it may be due to a few reasons. Here are some steps you can take:

1. Check Eligibility: Ensure that you are within the renewal window, which is six months before your certification expires. If you are trying to renew too early or too late, the button may not be active.
2. Sign In: Make sure you are signed in with the correct Microsoft account that holds the certification. Sometimes, being logged into a different account can cause issues.
3. Profile Verification: Go to your Learn profile and verify that your certification is listed as active. If it shows as expired or inactive, you may need to address that first.
4. Technical Issues: If everything seems correct, it could be a technical issue. Try clearing your browser cache or using a different browser to see if that resolves the problem.
5. Contact Support: If none of the above steps work, consider reaching out to Microsoft support for assistance with your certification renewal issue.

Following these steps should help you troubleshoot the issue with renewing your Microsoft Certification.