Billing Issue

Question

My credit card was charged $137.79 from Microsoft 365 on 1/1/2026. I do not know what this charge is for or why I am being billed. Bank notified me of possible fraud charge. wish to now if this billing came from Microsoft and, if so, what the billing entails.

Answer 1

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

The charge of $137.79 from Microsoft 365 could be related to several reasons. Common reasons for receiving a bill after activating a benefit include:

1. Changing your billing frequency, which may cancel the benefit and start charging your credit card.
2. Cancelling any paid subscriptions.
3. Using a Business Standard subscription, which may incur charges.

To confirm whether this charge is legitimate and to understand what it entails, you should check your Microsoft 365 account for any active subscriptions or benefits. Additionally, contacting Microsoft 365 Support can provide clarity on the charge and help resolve any concerns about potential fraud.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Contact Microsoft 365 Support