Request to remove PostgreSQL Flexible Server restriction for East US region

Question

Hi,

We are unable to perform any operations on our Azure Database for PostgreSQL Flexible Server in East US region. All operations (version upgrade, compute tier change) fail with the following error:

Error Code: LocationIsOfferRestrictedARM

Message: "Subscriptions are restricted from provisioning in location 'East US'"

WHAT WE'RE TRYING TO DO:

1. Upgrade PostgreSQL version from 13 to 15 (version 13 loses support March 31, 2026)
2. Change compute tier from Burstable to General Purpose (required for production workload and database replication)

EVIDENCE:

• Running "az postgres flexible-server list-skus --location eastus" returns empty results
• Running "az postgres flexible-server list-skus --location eastus2" returns full SKU list
• This confirms East US is restricted for our subscription

REQUEST:

Please remove the PostgreSQL Flexible Server restriction for East US region on our subscription, or advise on the process to get this unblocked.

This is a production database and we need to complete this upgrade urgently.

Thank you,

Hafsa Junaid

DevOps Engineer

SpurSolutions (ValueLink)

Answer 1

Hi Hafsa Junaid,
Clould you please try in another region like(US west 3) 

 In the meantime please follow this

https://learn.microsoft.com/en-us/answers/questions/5618805/provisioning-in-requested-region-is-not…

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Answer 2

East US region is suffering from capacity issues, and you will face issues not only scaling up the tier, doing version upgrades, but also with multi-AZ deployments. Microsoft is encouraging customers to raise a support ticket and let escalation engineers work with you to find if there is any capacity option available for the region.

Alternatively, you can also choose to deploy on a different region and, based on my own experience, you won't have any issues if you choose to deploy on Central US or Canada regions.

Answer 3

To resolve the restriction on your Azure Database for PostgreSQL Flexible Server in the East US region, you will need to file a request to access the region. This is necessary because your subscription appears to be restricted from provisioning in that location.

Here are the steps you can take:

1. File a Region Access Request: Open a support request under the support topic of Azure PostgreSQL flexible server. Specify the vCores you want to utilize and mention your subscription ID and the specific region (East US) in your request.
2. Check Subscription Registration: Ensure that your subscription is registered with the PostgreSQL resource provider. If not, you may need to register it to enable operations in the East US region.
3. Consider Alternative Regions: If the request to access East US is not approved, consider using another region where your subscription is allowed to provision, such as East US 2, as indicated by your successful SKU list retrieval from that location.

Since this is a production database and you need to complete the upgrade urgently, it is advisable to expedite the support request process.

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References:

• Resolve capacity errors for Azure Database for PostgreSQL