Pc restarts randomly: error code Kernel Power 41 63

Question

My system will randomly restart. This last screenshot was taken after the latest one. The only things open were my browser (Waterfox) with YouTube and the Discord desktop app.

However, it will do so randomly in other instances as well.

It hadnt restarted in a while after I had reseated the power supply cable. However, I moved the tower slightly (ensuring the cable was still firmly attached) and 24 hours later, it performed this restart.

Answer 1

Yes, and the other three ones as well.

Answer 2

Hi ,

Thanks for sharing the minidump files.

The minidump files indicate USBXHCI.SYS is a cause of the crash, which is related to the USB drivers.

To troubleshoot this issue, go to Settings > Update > Check for updates > Install all pending updates.

Then, right click on Start > Device Manager > Expand Universal Serial Bus Controller > Right click on the USB Root Hub and click on Uninstall > Check the box 'Delete the driver software for this device' > Uninstall > Restart your computer and see if your computer is stable.

You can also disconnect all unnecessary devices attached to the USB ports. If possible, use another mouse and keyboard.

Please let me know if you need further assistance

Answer 3

Hi ,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.

If the folder is empty, kindly share the Event Viewer logs:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html

Regards,

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