Real Person

Question

I want to talk to a real person. I got charged for something I didn't authorize and I don't even know how it happened or what to do about it.

Answer 1

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

Please try signing in to the Microsoft accounts you remember and see if you can see the charges there.

https://account.microsoft.com/services/microsoft365/billing

Please check the support article in the link below on How to investigate a billing charge from Microsoft.

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Answer 2

If you have been charged for something you didn't authorize, it's important to contact support for assistance. You can reach out to Microsoft 365 Support for help with billing issues. Here are the steps you can take:

1. Contact Microsoft 365 Support: You can find support options at the Microsoft 365 support page.
2. Provide Details: When you contact support, be ready to provide details about the charge, including any relevant account information.
3. Follow Up: If you do not receive a timely response, consider following up to ensure your issue is being addressed.

For further assistance, you can also check the Support for Business hub for additional resources and support options.

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References:

• Microsoft 365
• What is a "Support Incident"? Chargeable vs. Non-chargeable Support Incidents