Cannot receive emails

Question

I cannot receive emails on the app and website, however it is not a storage issue and nothing is in junk, archive or deleted and have deleted my account and re added this

Answer 1

Hello, my name is Mario, and I would be happy to assist you with your issue.

I’m sorry for what happened!

I need you to give me a few details:

What is your email domain?

Have you tried sending an email to yourself from another account to see if you get any bounce-back error message?

Have you checked whether people are sending messages to the correct mailbox?

Best regards,

Mario B.

Answer 2

If you're not receiving emails on the app and website, and you've confirmed that it's not a storage issue and nothing is in the junk, archive, or deleted folders, there are a few additional things you can check:

1. Check Email Filters: Ensure that there are no filters set up that might be redirecting your emails to other folders.
2. Inspect Subscription Settings: If you're using Azure DevOps or a similar service, ensure that your notification subscriptions are enabled and configured correctly. Sometimes, subscriptions can be disabled or opted out.
3. Check Email Delivery Settings: Verify that there are no settings at the organization or team level that might be preventing email delivery.
4. Permissions: Ensure that you have the necessary permissions to receive emails related to your account.
5. Email Server Issues: Sometimes, the email server may be down or unreachable, which can affect email delivery.

If none of these solutions resolve the issue, you may want to contact your email service provider for further assistance.