Billing charges

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Billing charges

Frendy Susanto 0

Hi, I need to confirm about my billing charges in 2025. My history billing are always charges for the annual fee on February every each year. In 2025 the annual fee already charges on Februari 18, 2025. Here are the billing history. But on December 3, 2025, there is a charges annual fee in my credit card billing. I need to confirm why there is a second charges on December 3, 2025. It should be next February 2026 are the next charges. Please confirm it. Thank you Screenshot 2026-01-05 at 15.43.17

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Quinn.HP 8,860 Independent Advisor

Hello, I'm Quinn, and here to help!

I checked the screenshot you provided, and I noticed that it only shows annual charges on February 18 for the years 2022 through 2025. There’s no record of a charge on December 3, 2025 in the billing history shown. If you saw a second annual fee on your credit card statement dated December 3, 2025, it might be worth checking:

Whether it’s from the same service or a different subscription.

If there was a billing error or duplicate charge.

If the charge came from a different account or card.

To confirm the December 3 charge, I recommend checking your full credit card statement or contacting customer support directly with the transaction details. They should be able to clarify whether it was a mistake or a legitimate charge.

Frendy Susanto 0 Reputation points

2026-01-05T10:33:18.9133333+00:00

Hi Quinn, thank you for your support, I've already check from the credit card billing and it's clear the notification is transaction of annual billing for Microsoft home 365. I've already confirmed to the customer service of the credit card also. That's why I need to confirm with the CS from Microsoft about this charges.
Quinn.HP 8,860 Reputation points Independent Advisor

2026-01-05T12:41:06.55+00:00

Hello!

I see. Since you’ve already confirmed the charge with your credit card, the next step is to contact Microsoft Support to clarify why the Microsoft 365 Home annual fee was charged in December instead of February.

Before contacting support, you may want to check this article for guidance on investigating billing charges:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If that doesn’t resolve the issue, the article also includes instructions at the end on how to contact Microsoft Support directly. At this point, reaching out to support is the best way to solve this issue.

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Billing charges

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