Microsoft Authenticator

Question

Bom dia,

Minha senha corporativa expirou e eu não consigo mais receber o código para autenticação desde que mudei ela no meu Desk corporativo. Não tenho acesso a e-mail nem nada, quero resetar essa conta no microsoft pois eu também troquei de aparelho e não chega em nenhum dos dois a notificação para confirmação.

Answer 1

If your corporate password has expired and you are unable to receive authentication codes through the Microsoft Authenticator app, you may need to reset your password using alternative methods. Since you mentioned that you do not have access to email or other recovery options, here are some steps you can take:

1. Contact Your Administrator: If you are part of an organization, reach out to your IT administrator or global admin for assistance in resetting your password. They can help you regain access to your account.
2. Self-Service Password Reset: If your organization has enabled self-service password reset, you can try to reset your password by visiting the Self-Service Password Reset portal. This typically requires you to have set up security information previously.
3. Use Security Information: If you have set up security information (like a mobile phone number), you might be able to use that to reset your password. Check if you can access the reset options through your mobile device.
4. Authenticator App Issues: If you have changed devices and are not receiving notifications, ensure that the Authenticator app is properly set up on your new device. You may need to re-register your account in the app if it was not transferred correctly.

If these options do not work, you may need to contact Microsoft support for further assistance.

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References:

• Solve account access problems
• Microsoft Authenticator issues