Share is not loading

Question

I am having issue with Share it just loading both in Excel and Word. I have completed uninstalled and reinstalled but still have same issue.

Answer 1

Reinstall WebView2 manually

• Open Edge or any browser
• Go to the official Microsoft installer: https://developer.microsoft.com/microsoft-edge/webview2/
• Download Evergreen Standalone Installer
• Run the installer
• Restart Windows

You will not necessarily see a service afterward, that’s normal

Office Share relies on the runtime, not the service list

Windows Credential Manager, different name than expected

Why you can’t find it

In services.msc, it is NOT called “Windows Credential Manager”.

Its real service name is:

Credential Manager

Service name: VaultSvc

How to find it

Press Win + R → type:

services.msc

Scroll down to Credential Manager

Double-click it

Set:

• Startup type: Automatic
• Service status: Running

Click Apply → OK

If it is disabled, that alone will break the Share button.

Answer 2

Thanks for sharing the details! Try to enable required Windows background services

If these services are disabled, Share loads forever with no error.

Press Win + R → type services.msc

Make sure ALL of these are:

• Running
• Startup type: Automatic

Required services

• Microsoft Account Sign-in Assistant
• Web Account Manager
• Microsoft Edge WebView2 Runtime Service
• Windows Credential Manager

Restart Windows

Test Share again

If Microsoft Account Sign-in Assistant was disabled, this alone fixes it.

See if this helps. If you need further assistance just let me know.

Best regards,

Kimberly