Account security compromised?

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Account security compromised?

(s) Benjamin Chan 0

I am typing this with my university account as I do not have access to my personal Microsoft email account, as I think it has been tampered with.

When I sign in to my personal account, this shows up: User's image

When I click the 'get a new Microsoft account' and attempt to sign in with the exact same email, this shows up:

User's image Help would be appreciated, as this account is directly tied to purchased products I use daily.

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Answer 1

Estrella721 39,880 Independent Advisor

Hi,

The error message saying 'The account does not exist' usually appears when you enter an incorrect username or email address, the account has been compromised, or you haven’t signed in to your account for more than two years.

When was the last time you successfully logged in to this account?
Did you make sure you entered the correct email address?
Have you noticed any unusual activity on your account recently?

(s) Benjamin Chan 0 Reputation points

2026-01-06T06:13:49.2366667+00:00
About a week ago

Yes, I double checked after I encountered this issue

I cannot tell, as I do not use outlook often. However, I believe there was a suspicious activity reported to me a while ago which was confusing to me (like 1-2 weeks back). Do you think that there is anything I can do as of now?
Estrella721 39,880 Reputation points Independent Advisor

2026-01-06T07:37:42.8866667+00:00

Thanks for your reply. Your account was likely hacked. The hacker changed your email address and then deleted it, which is why you are getting this error now.

I really wanted to bring you good news, but honestly, if the hacker changes your email address and other information, recovering your account can be challenging, and it may be permanently lost. I understand that this is a difficult situation. You can check the Microsoft article below to see if it can help.

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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Account security compromised?

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