Cannot delete old work account

Question

I used to have a work account on my personal computer managed by my former employer. I am now retired and no longer have access to that account. Sometimes when I open a Microsoft Office app it asks me for the former employer's log in info.

Answer 1

To remove the old work account from your personal computer, you can follow these steps:

1. Remove the Account from Windows Settings:
   • Go to Settings > Accounts > Access work or school.
   • Select the account associated with your former employer and click on Disconnect.
   • Follow the prompts to remove the account.
2. Sign Out of Microsoft Office Apps:
   • Open any Microsoft Office app (like Word or Excel).
   • Go to File > Account.
   • Under User Information, sign out of the old account if it is still listed.
3. Clear Cached Credentials:
   • Open Control Panel > User Accounts > Credential Manager.
   • Look for any credentials related to your former employer and remove them.
4. Reinstall Office (if necessary):
   • If the issue persists, you might consider uninstalling and reinstalling the Office apps to ensure that all old account information is cleared.

By following these steps, you should be able to remove the old work account and stop the prompts for login information.