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Today I purchased a How to cancel a purchase an app to convert HEIC photos to JPEG. Upon loading the photos it did not convert the photos,
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 46%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
Hi,
Can I ask where platform did you purchase? Once I have that info, I’ll be happy to share some steps that might help resolve the issue.
Feel free to reply anytime I'm here to help!