Authenticator app is not working

Anonymous

Hello, The issue with MFA account. I am not sure what is wrong. Authenticator app Version: 6.8.40

iOS-26.2

Microsoft Authenticator App not working - no pop up to enter number from website to access account online.

I have been trying for hours and nothing is working.

When I request sign in , from browser number is showing like before ,

After it comes to "Approve sign in request. Open your Authenticator app, and enter the number shown to sign in."

I open the app and nothing happens.

I have deleted the app and reinstalled. Turned my phone off and on. Updated the app. Nothing is working.

Please help as I can't seem to get in any way I try.

Pauline Mbabu 1,840 Reputation points Microsoft Employee

2026-04-14T10:05:43.5266667+00:00

Hello,
This issue typically occurs when Microsoft Authenticator push notifications are not reaching the app or the account inside Authenticator has become desynchronized, which prevents the number-matching prompt from appearing even though the browser shows a sign-in number, a problem that has been reported by multiple users on iOS in Microsoft Q&A.

To resolve this, Microsoft recommends ensuring notifications are fully enabled for Microsoft Authenticator, confirming the device date and time are set automatically, disabling VPNs, and verifying the app and iOS version are up to date; if the issue persists, removing the affected account from the Authenticator app and re-registering it via the security info page is often required, as documented in Microsoft’s official troubleshooting guidance. You can review Microsoft’s step-by-step guidance at https://support.microsoft.com/en-us/authenticator/troubleshoot-problems-with-microsoft-authenticator and see similar confirmed cases and resolutions on Microsoft Q&A at https://learn.microsoft.com/en-us/answers/questions/5684011/ms-authenticator-shows-number-to-approve-sign-in-r.

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