[Hep Needed] Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Question

Dear Microsoft Team,

Due to inactivity, all of our entra ID's on @[ourteamid].onmicrosoft.com became inactive and disabled from even making a purchase, as required by an email received on Nov. 26 2025. Today, we wanted to make a purchase to reinstate the Microsoft Entra ID but it also requires login onto Azure/Entra, which blocked us from login in. So it becomes a chicken-n-egg dead loop.

===

You’re receiving this email because your Microsoft billing account ID PII removed------1 and associated Microsoft Entra ID tenant (tenant IDPII removed--) have been inactive for more than 200 days.

To continue using your current billing account and tenant, make a purchase before January 26, 2026. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new billing account and an associated Microsoft Entra ID tenant to continue using Microsoft services.

===

Please kindly help us to reinstate this Azure/Entra account as we use it to proactively manage our Microsoft Store development process.

Attached is the email notification and error message at login to Azure/Entra portal.

Thank you for your help.

Answer 1

Hello QYing,

Thanks for sharing the requested details in Private messages tab.

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the resolution was helpful, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions.

Thank you for helping to improve Microsoft Q&A!