<Microsoft

Question

We are having trouble accessing Microsoft 365. No longer using desk top we went to lap top.

Answer 1

When you first installed and activated Microsoft 365 that licence should have become associated to your Microsoft Account as a digital licence online and it is from there that you can install Office on the laptop without the need for a product key:

https://account.microsoft.com/services/

Answer 2

If you are having trouble accessing Microsoft 365 on your laptop, there are several steps you can take to troubleshoot the issue:

1. Check Your Internet Connection: Ensure that your laptop is connected to the internet.
2. Sign In with the Correct Account: Make sure you are signing in with your Work or School account, not a personal Microsoft account.
3. Update Microsoft 365: Open any Microsoft 365 app (like Word), go to File > Account, and check for updates under Update options.
4. Reset Microsoft 365 Activation State: If you are experiencing activation issues, you may need to reset the activation state. Instructions can be found in the Microsoft documentation.
5. Reinstall Microsoft 365: If problems persist, consider uninstalling and then reinstalling Microsoft 365 apps using the Microsoft 365 Uninstall troubleshooter.
6. Check for Security Software Interference: Sometimes, security software can interfere with the sign-in process. Temporarily disabling it may help identify if it is causing the issue.

If these steps do not resolve the issue, you may want to contact your Microsoft 365 administrator or Microsoft Support for further assistance.