Co-pilot issue

Question

We created an agent in co-pilot, we tried to attach file on the co-pilot but when we shares it to other users other users are unable to download the file when they prompt "download guidelines file" a message of sandbox link appears and a text of pdf file just appears instead of the downloadable link file that was uploaded on the agent. when they try to copy and paste the sandbox link on chrome, it doesn't show the file or wasn't able to download the file or it shows asking for permission.

As work around we put the share point link as work around and when user prompt download guidelines file, it works as expected.

The goal is to allow the user to be able to download the pdf file we uploaded on the agent.

can anyone provide a troubleshooting and reference link from Microsoft

Answer 1

It appears that the issue you are experiencing with the Microsoft 365 Copilot agent may be related to sharing permissions or the handling of files within the agent. Here are some troubleshooting steps you can consider:

1. Check Sharing Permissions: Ensure that the users you are sharing the agent with have the necessary permissions to access the files. If the sharing fails, it could be due to insufficient privileges. You may need to manually update the sharing permissions in SharePoint for the files involved.
2. Verify File Sensitivity Labels: If the files you are trying to share have unsupported sensitivity labels, this could prevent users from downloading them. Check the sensitivity labels applied to the files and remove any unsupported ones.
3. Review Agent Sharing Settings: Make sure that the agent is set to share with the correct users or groups. If you are using the "Specific users or groups" option, confirm that all intended users are included.
4. Sandbox Link Issues: If users are receiving a sandbox link instead of a direct download link, it may be due to how the files are being referenced in the agent. Consider using direct SharePoint links as a workaround, as you've mentioned, which seems to work as expected.
5. Contact Support: If the issue persists after checking the above points, it may be beneficial to contact Microsoft support for further assistance, especially if it seems to be an internal service error.

For more detailed guidance, you can refer to the Microsoft documentation on sharing agents and troubleshooting issues with the Azure File Share connector.

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References:

• Share and manage agents
• Troubleshoot issues with the Azure File Share Microsoft 365 Copilot connector

Answer 2

This has been resolved, I've found out that this is by design and co-pilot don't let us download the file as this needs to be on sharepointlink/onedrive link