Asked to Request Microsoft Authenticator App

Question

I keep getting asked to sign in and get a code from Authenticator, even though im already on Authenticator.

Answer 1

If you are being asked to sign in and get a code from the Microsoft Authenticator app even when you are already using it, there could be a few reasons for this issue:

1. App Version: Ensure that your Microsoft Authenticator app is updated to the latest version. Older versions may not function correctly and could block you from completing your authentication. Microsoft periodically retires older versions to maintain security standards.
2. Device Compatibility: If your device does not support modern versions of the Microsoft Authenticator app, you might not be able to sign in using the app. In such cases, consider using an OATH verification code instead.
3. Network Issues: Sometimes, network connectivity issues can prevent the app from properly communicating with the authentication service, leading to repeated sign-in requests.
4. Anomalous Sign-ins: If you are attempting to approve a sign-in that is flagged as anomalous, you may need to manually open the app to approve the request, as notifications for such sign-ins might not be generated.

If the problem persists, you may want to check the app settings or consult your organization's IT support for further assistance.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• MFA via notifications through mobile app