Microsoft Authenticator

Question

Hello,

I have just got a new phone and had to newley install the Authenticator app and when I try to login into my account on that app I get a notification "Vnesite kodo, ki je prikazana v aplikaciji za preverjanje prisotnosti Microsoft Authenticator v prenosni napravi" which means that I have to write the code that is show in the app. And I get that notification when try to login into any account that I have connected to that Microsoft account. How can I fix this?

Thanks!

Answer 1

It seems like you are encountering an issue with the Microsoft Authenticator app after reinstalling it on your new phone. When you see a prompt asking for a code from the app, it usually indicates that the app is not properly linked to your account or that the account setup needs to be completed again.

Here are some steps you can take to resolve this issue:

1. Ensure Proper Setup: Make sure that you have set up your accounts again within the Microsoft Authenticator app. You may need to add your accounts manually if they do not automatically appear.
2. Use Backup Codes: If you have backup codes for your accounts, you can use them to sign in and then reconfigure the Authenticator app.
3. Check Notifications: Ensure that notifications are enabled for the Authenticator app on your new phone. This is necessary for receiving MFA prompts.
4. Reinstall the App: If the problem persists, consider uninstalling and reinstalling the Microsoft Authenticator app to reset its settings.
5. Contact Support: If none of the above steps work, you may need to contact Microsoft support for further assistance, especially if your accounts are critical.

Remember that you need to have the Authenticator app installed on your device for as long as you need to access any accounts that require MFA. If you have deleted the app previously, you might need to reset MFA for the affected accounts through support.

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References:

• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app
• Microsoft Invest - Troubleshoot Multi-Factor Authentication (MFA)