KERNELBASE.dll error when opening Onedrive

Question

This is copy from Eventviewer:

出错应用程序名称： OneDrive.exe，版本： 25.224.1116.3，时间戳： 0x7fa710b6

出错模块名称： KERNELBASE.dll， 版本： 10.0.26100.7462，时间戳： 0xe9f9d656

异常代码： 0xe06d7363

错误偏移： 0x00000000000c782a

出错进程 ID： 0x1EEC

出错应用程序开始时间： 0x1DC80B5409405C2

Faulting 应用程序路径： C:\Program Files\Microsoft OneDrive\OneDrive.exe

Faulting 模块路径： C:\WINDOWS\System32\KERNELBASE.dll

Report ID： [Moderator Note: Personal Info Removed] 

Faulting 包全名：

Faulting 程序包相对应用程序 ID： 个

What i have tried:

• Repair C++ (Both x64 and x86)
• Run the sfc /scannow
• Reinstall and Reset Onedrive

Im not sure what to do anymore

Answer 1

Disclaimer: Due to this post has used two different languages. Because of this, I will answer according to the language you use, that is English. If you need me to answer in other language, please feel free to let me know, I'll answer in the language you are comfortable with. 

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Hello Lu haoyang,

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

Thank you for reaching out to Microsoft Q&A forum

Since you have already tried several troubleshooting methods, I would also like to add a few methods for you to try to see if it fixes the issue with your OneDrive:

First try running reset OneDrive, please refer to this link for how to do it: Reset OneDrive

Secondly, If KERNELBASE.dll itself is corrupt or incompatible, you may need to replace it by re-register KERNELBASE.dll:

• Open a command prompt as administrator.
• Enter the following command to deregister the DLL:
• regsvr32 /u KERNELBASE.dll
• Then type:
• regsvr32 KERNELBASE.dll
• Press Enter after each command and restart the computer.

Here is a thread I found with the user encountered the same issue related to kernelbase.dll crash, I suggest you look through this thread to see if there are any useful fix:

https://learn.microsoft.com/en-us/answers/questions/3906690/kernelbase-dll-crash

Feel reply back to this post if you need further assistance, I'll continue to help you.