Refund issued

Question

I purchased a Microsoft 365 personal subscription for $69.99 for 15 months for school it turned out that I didn't need it because the school gave it to us for free so I went to Best Buy where I purchased the subscription for refund and they told me that they couldn't give me a refund I had to go to you guys I called you guys I talked to a representative he said he would start the process of the refund I gave him my receipt details and everything you guys deactivated the subscription but I never received my refund

Answer 1

Hello Maria,

You need to go back to Best Buy. They are giving you false information.

Please see Microsoft's official guidance here about subscriptions purchased from third party.

https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763

Answer 2

I don't know how to contact there customer service for Microsoft