Refund issued

Question

I purchased a Microsoft 365 personal subscription for $69.99 for 15 months for school a year ago in November at Best Buy. It turns out the school gave the students free Microsoft subscriptions. I didn't need to I didn't need it so I went to Best Buy within the week that I purchased the subscription. I requested a refund and they refused to give me a refund they informed me that I had to contact Microsoft for a refund. I called Microsoft, talked to a representative he said he would start the process of the refund I gave him my receipt details and everything. It's been a year and I have not received my refund

Moved from Microsoft 365 and Office | Subscription, account, billing | For education | iOS

Answer 1

Hi Maria,

I am afraid I am just a user like you who does not have access to accounts. You would need to ask MS Support.

Please get in touch with Microsoft Support for further help.

Please go to https://support.microsoft.com/contactus page

Type the ""Chat with someone"" option and press Enter.

Please click on the ""Contact support"" button at the bottom.

Select the Product and Category for support according to your requirement.

The available support methods will be shown to you.

I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!

Answer 2

Well what number do I call Microsoft to follow up

Answer 3

To request a refund for your Microsoft 365 subscription, you typically need to follow specific guidelines set by Microsoft. Since you mentioned that you purchased the subscription through Best Buy and attempted to get a refund within a week, you should have been eligible for a refund according to standard practices. However, since you were directed to contact Microsoft, it's important to ensure that the refund request was properly initiated.

If you have not received your refund after a year, you may want to take the following steps:

1. Contact Microsoft Support Again: Reach out to Microsoft support with your purchase details and the previous communication you had regarding the refund. Make sure to mention that it has been a year since your initial request.
2. Check for Documentation: Gather any documentation you have regarding the purchase and the refund request, including receipts and any correspondence with Microsoft.
3. Follow Up: If you do not receive a satisfactory response, consider following up regularly until the issue is resolved.
4. Escalate the Issue: If necessary, ask to escalate your case to a supervisor or a higher level of support.

Refunds for Microsoft subscriptions can sometimes take time, but it’s crucial to keep communication open with Microsoft support to resolve the issue.

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References:

• How do I cancel my free trial?
• How and when to request a credit from Microsoft