Microsoft 365 problem

Question

Actually, sir, I have messed up. When I got my new laptop, the original HP showroom created my account and set up my age incorrectly. At that time, I didn't know and clicked on parental guidelines, then added my account as the parent who was in the Microsoft family. I don't remember which account it was and removed that account from Chrome when switching to Edge. I also don't know its password or the name of the account. Then, when my laptop showed some virus symptoms, I factory reset it. Now, I have created this new account, but this account has time restrictions. I know the password of my old account and the account with MS Office, but I cannot find a way to transfer MS Office to this ID. I cannot mention the Microsoft ID here because of security and privacy concerns. I hope you can help me as much as possible. The wrong age that the HP showroom set up is that I was born in 2012.

Answer 1

Sorry to hear you're having trouble.

I'm afraid that support would be unable to help if you do not have access to your account as they would deem it a privacy issue. Please follow the steps listed at this support link https://support.microsoft.com/en-us/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c to see if anything helps you remember your login information.

Answer 2

To address the issue of transferring your Microsoft Office subscription to your new account, you will need to follow these steps:

1. Recover Your Old Account: Since you mentioned that you know the password for your old account, try to recover it using the Microsoft account recovery process. Go to the Microsoft account sign-in page and select "Forgot password?" to initiate the recovery process. This may help you regain access to the account that was previously set up with your Office subscription.
2. Check License Assignment: Once you regain access to your old account, check if the Office subscription is still active. You can do this by signing in to your Microsoft account and navigating to the services & subscriptions page.
3. Transfer Subscription: If you want to transfer the Office subscription to your new account, you may need to contact Microsoft Support for assistance. They can guide you through the process of transferring the subscription to your new account.
4. Remove Time Restrictions: If your new account has time restrictions due to parental controls, you will need to manage these settings through the Microsoft Family Safety settings. You may need to regain access to the old account to remove the parental controls or adjust the settings accordingly.

If you are unable to recover your old account, you may need to consider purchasing a new Office subscription for your new account.

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References:

• Microsoft 365 Apps activation error: "There's a problem with your account"
• Account or subscription verification errors activating Microsoft 365 Apps